Restore/Help

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Revision as of 03:24, 25 November 2015 by Dave (talk | contribs) (Created page with "I'm really sorry about this. You seem to be in a state where this data loss bug is about to occur. Before we let that happen, I need some info from you. You should already hav...")
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I'm really sorry about this. You seem to be in a state where this data loss bug is about to occur. Before we let that happen, I need some info from you. You should already have an email ready to go with the Log file, send that to me. Then send ANOTHER new email with subject line: "Data loss log file".

Then do these steps:

  1. go to your User's "Home" folder, in the Music folder, then into the kJams folder, which is located here:
    /Users/<you>/Music/kJams/...
  2. right click on the "kJams Library" folder and pick "compress" (mac) or "create archive" (windows)
  3. create yet another email, and send that zip file to me. you may now delete the zip file
  4. now go into the "kJams Library" folder and delete the file "kJams.