Refund Policy
When you purchased kJams, you were confronted with this message:
All sales are FINAL there are NO REFUNDS. kJams is Shareware with no time limit, that means is FREE to use for as long as you want. Please be sure that you really want it before purchasing.
It is basically saying "Don't buy it unless you've tried it and are totally happy, that is why it is ShareWare."
However, there is ONE case in which i will refund your money: you must meet ALL the below criteria:
- you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)
- you report said bug to me
- we do a screen-share session (so i can see your computer)
- you give me 5 business days to come up with a fix
If we have done all of the above and I wasn't able to fix it in time and give you a shiny new build of the app, then I'll refund your money. That is a personal guarantee.
Not eligible
kJams is shareware. You can try it out for as long as you want, it's free and there's no expiration. So there's no excuse really if you buy it and then want your money back. You're NOT really eligible for a refund if:
- you discover it's not really what you want / need / expect / thought / wished for
- you find a bug but don't report it, wait a week, and tell me i didn't fix it in time
- you find another program to use before you find time to talk to me to fix any issue
- you don't give me a chance to make it work for you
- you use it for a while then decide you don't want to use it any more
- you don't like the way kJams does something (for example, slow searching)