Music Store/Missing
Unfortunately, you purchased a song that has subsequently been removed from the store.
This can happen under one of two conditions:
- With TriceraSoft or KaraokeCloud, the songs may have been removed from the catalog because the licensing term has expired.
- With TriceraSoft only: you may have simply hidden some of the songs from the store
If it is due to the FIRST condition (expired license) then there is no way to re-download the songs. You must restore from a backup that you had previously made. A bit more info here.
If you were syncing TriceraSoft, follow these steps to see if the song was just hidden but still available
- run kjams
- go to preferences
- click "Stores"
- click "Edit Music Store Settings"
- click "TriceraSoft"
- turn ON "Include songs with Lead or Guide vocals"
- turn OFF "Include only streaming songs"
- click OK, then click OK
- kJams may say "some settings take effect next time you start kjams", just hit OK
- In the "Source" list, if the "Music Stores" icon does not show the stores under it, click the triangle (mac) or PLUS (win) to it's left
- Context Click the TriceraSoft icon and pick "Reload music store"
- wait for the store to re-load (watch the activity window)
- Context Click the TriceraSoft icon and pick "Sync Previous Purchases"
Now it should work! However, if it STILL comes back to this page, this indicates the FIRST condition.