Music Store/KaraokeCloud/Purchase Failure/Fix

Okay, here are the instructions for fixing the problem:

1. context-click on the "Karaoke Cloud" store playlist, pick "reload"
2. search for that same song you tried to stream / purchase, the one that failed
3. can you find it?
4. what was it's name and artist and album (all three)?
5. if you do find it, go ahead and stream / purchase it as you did before
6. did it work?

Please email me back, and answer all questions (steps 3, 4 and optionally 6 above have questions).

Thanks!