Subscription: Difference between revisions
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Some time | Some time soon, kJams will switch to an optional "Subscription Model". I say optional because there will be no requirement for you to switch, you will be free to continue using your perpetual license, which will never be revoked. There will come a time when new updates will no longer be available to perpetual licenses, however, except for critical bug fixes. | ||
For the subscription, | For the subscription, for Lite users, it will be $5 per month (including burning) which includes 1 hour of ETS (Enterprise Tech Support) (see below), and for Pro/2 (which will merge), it will be $10 per month, and 2 hours of ETS. | ||
This works out pretty great for users: If you use kJams only 3 months per year, then it only costs you $30 per year. Want to use it just once? That's $10. Next time you subscribe, you get ALL the latest updates. | This works out pretty great for users: If you use kJams Pro/2 only 3 months per year, then it only costs you $30 per year. Want to use it just once? That's $10. Next time you subscribe, you get ALL the latest updates. | ||
For | I'm doing this in order to make my income sustainable, so that I can retire from my day job and work on kJams full time. | ||
==Support the cause== | |||
If you're willing to start supporting the cause NOW, [https://www.patreon.com/kJams please click here]. | |||
==Enterprise Tech Support== | |||
For Subscribers only. | |||
This includes talking on the phone 1:1 and doing screen sharing so that I can personally coach you and fix whatever problems you have with kJams. | |||
For $5 per month, you get 1 hour for free. For $10 per month you get 2 hours for free. The rest is Paid Tech Support (see below), on a sliding scale. For each extra $5 you wish to put in, you get another hour. Note that unused minutes do NOT roll over to the next month (otherwise for each Pro user who didn't call me for a year, they could demand a week of full time work from me, and I just can't do that). | |||
==Paid Tech Support== | ==Paid Tech Support== | ||
For those who choose NOT to switch to Subscription or who have used their free hour(s) from ETS: | |||
'''phone and screen sharing time:''' $20 - $80 per hour, pro-rated per minute. The "sliding fee scale" depends on your circumstances and how much you think it's worth. Hopefully you value my time. Note that i'm not really here to teach basic computer skills. | |||
'''phone and screen sharing time:''' $20 - $ | |||
[[Tech_Support|More info here]]. | |||
== | ==Free Tech Support== | ||
Email & Text chat Tech Support are always free, as long as it doesn't start taking up all of my time | |||
Also, if you call about a problem that turns out to be a bug, ie: my fault, then there will be NO CHARGE. I may spend hours on your computer trying to track down the problem, there will be no charge for that at all.<br> | |||
Revision as of 19:58, 27 March 2017
Some time soon, kJams will switch to an optional "Subscription Model". I say optional because there will be no requirement for you to switch, you will be free to continue using your perpetual license, which will never be revoked. There will come a time when new updates will no longer be available to perpetual licenses, however, except for critical bug fixes.
For the subscription, for Lite users, it will be $5 per month (including burning) which includes 1 hour of ETS (Enterprise Tech Support) (see below), and for Pro/2 (which will merge), it will be $10 per month, and 2 hours of ETS.
This works out pretty great for users: If you use kJams Pro/2 only 3 months per year, then it only costs you $30 per year. Want to use it just once? That's $10. Next time you subscribe, you get ALL the latest updates.
I'm doing this in order to make my income sustainable, so that I can retire from my day job and work on kJams full time.
Support the cause
If you're willing to start supporting the cause NOW, please click here.
Enterprise Tech Support
For Subscribers only.
This includes talking on the phone 1:1 and doing screen sharing so that I can personally coach you and fix whatever problems you have with kJams.
For $5 per month, you get 1 hour for free. For $10 per month you get 2 hours for free. The rest is Paid Tech Support (see below), on a sliding scale. For each extra $5 you wish to put in, you get another hour. Note that unused minutes do NOT roll over to the next month (otherwise for each Pro user who didn't call me for a year, they could demand a week of full time work from me, and I just can't do that).
Paid Tech Support
For those who choose NOT to switch to Subscription or who have used their free hour(s) from ETS:
phone and screen sharing time: $20 - $80 per hour, pro-rated per minute. The "sliding fee scale" depends on your circumstances and how much you think it's worth. Hopefully you value my time. Note that i'm not really here to teach basic computer skills.
Free Tech Support
Email & Text chat Tech Support are always free, as long as it doesn't start taking up all of my time
Also, if you call about a problem that turns out to be a bug, ie: my fault, then there will be NO CHARGE. I may spend hours on your computer trying to track down the problem, there will be no charge for that at all.