Restore/Help: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
No edit summary |
||
| Line 6: | Line 6: | ||
# create yet another email, and send that zip file to me. you may now delete the zip file | # create yet another email, and send that zip file to me. you may now delete the zip file | ||
# now go into the "kJams Library" folder and delete the file "Songs.ktd" | # now go into the "kJams Library" folder and delete the file "Songs.ktd" | ||
# run again, it SHOULD be back to normal, | # run again, it SHOULD be back to normal | ||
# if it's NOT back to normal, or if it's WORSE, [[Restore|try these steps]]. | |||
# Still not working?? [https://karaoke.kjams.com/contact/ MESSAGE ME RIGHT NOW] see the links on the left for how to message me (iMessages or Skype, sorry no texting) | |||
Revision as of 03:41, 25 November 2015
I'm really sorry about this. You seem to be in a state where this data loss bug is about to occur. Before we let that happen, I need some info from you. You should already have an email ready to go with the Log file, send that to me. Then send ANOTHER new email with subject line: "Data loss log file".
Then do these steps:
- go to your User's "Home" folder, in the Music folder, then into the kJams folder, which is located here:
/Users/<you>/Music/kJams/... - right click on the "kJams Library" folder and pick "compress" (mac) or "Send To->Compressed (zipped) Folder" (windows)
- create yet another email, and send that zip file to me. you may now delete the zip file
- now go into the "kJams Library" folder and delete the file "Songs.ktd"
- run again, it SHOULD be back to normal
- if it's NOT back to normal, or if it's WORSE, try these steps.
- Still not working?? MESSAGE ME RIGHT NOW see the links on the left for how to message me (iMessages or Skype, sorry no texting)