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There are two separate files that I need, the "console.log" and the "Crash Report":
==Automatic==
All you have to do is go "Help->Send Crash Report", which will send the LAST most recent crash report and log file.<br>
Or pick "Send Log file", which will send the log file from the CURRENT session.


For just the console.log, [http://home.comcast.net/%7edavecotter/console_log.mov watch the movie]. But I also need the crash report (except if it is a "hang" rather than a "crash", a "hang" won't give you a crash report).  If it did crash, that report is found in the same place, read on for instructions.
==Manual: Windows==
Your log file is located here:<br>
/Users/<you>/AppData/Roaming/kJams Logs/
Be sure to send the one with the right date. Usually this means sort the folder by date and pick the latest one.


# Launch Console: /Applications/Utilities/Console
to send a crash report manually, you have to dig it out of the automatic report.
# Under the tool bar at the top, running down the entire left edge of the window, you should see a browser with items in it such as console, system, ~library, var etc. If you do not see this, then, IN the tool bar, press "Logs" icon
 
# If you *know* you can always reproduce the bug, go to step 4. If the bug just happened, you can skip to step 10
# you will see this window:<br>{{SERVER}}/resources/logs/report1.png<br>
# In the list of logs, make sure "console.log" is selected
# Click the "What does this report contain?" link button, and you'll get this window:<br>{{SERVER}}/resources/logs/report2.png<br>
# Go to the file menu and pick "Delete...", it will ask "are you sure", say yes. (copy out any info you may need beforehand, if you don't know if you need anything, then you don't)
# click the "Export" button. 
# now click the Disclosure Triangle next to "~/Library/Logs", this will reveal a list. In that list, look for "BugReporter". If that's not there look for "CrashReporter". If you don't see it, skip to step 8. Click the disclosure triangle next to it to reveal the list under that, in that list, select the log that starts with "kJams"
# Save the file to the desktop, the name will be a gibberish of letters and numbers, you can rename it to something sane if you like.
# press the "Clear" button in the tool bar again
# Run your mail client, and make a new <email>dave@kjams.com|email to me</email> with the subject "kJams Crash Report"
# Launch kJams, make it crash or whatever
# add an attachment and pick the file you saved to the desktop
# Go back to Console
# click send
# '''Important:''' In the list of logs, make sure "console.log" is selected. If it is not, click it to select it.
# after it is sent, you may delete the file from the desktop
# Select all the text on the right, copy it, [mailto:dave@kjams.com?subject=kJams_Log make a new email] and paste.
 
# Go back to Console
==Manual: Mac==
# In the list of logs, make sure the kJams crash log is selected (to get there, follow step 6, if it's not there, skip to step 15)
# There are two separate files that I need, the "console.log" and the "Crash Report".<br>
# Select all the text on the right, copy, go to that same email message, paste
# Launch the "Console" app, located here: Launch Console: /Applications/Utilities/Console<br>
# Send that to me!
# find each of them below, right click it, pick "reveal in finder", then add that as an attachment to an email to me
 
<img src="https://karaoke.kjams.com/resources/logs/monterey-log.png" width="50%"><br>
<img src="https://karaoke.kjams.com/resources/logs/monterey-crash.png" width="50%"><br>

Latest revision as of 03:03, 15 January 2026

Automatic

All you have to do is go "Help->Send Crash Report", which will send the LAST most recent crash report and log file.
Or pick "Send Log file", which will send the log file from the CURRENT session.

Manual: Windows

Your log file is located here:

/Users/<you>/AppData/Roaming/kJams Logs/

Be sure to send the one with the right date. Usually this means sort the folder by date and pick the latest one.

to send a crash report manually, you have to dig it out of the automatic report.

  1. you will see this window:
    report1.png
  2. Click the "What does this report contain?" link button, and you'll get this window:
    report2.png
  3. click the "Export" button.
  4. Save the file to the desktop, the name will be a gibberish of letters and numbers, you can rename it to something sane if you like.
  5. Run your mail client, and make a new <email>dave@kjams.com|email to me</email> with the subject "kJams Crash Report"
  6. add an attachment and pick the file you saved to the desktop
  7. click send
  8. after it is sent, you may delete the file from the desktop

Manual: Mac

  1. There are two separate files that I need, the "console.log" and the "Crash Report".
  2. Launch the "Console" app, located here: Launch Console: /Applications/Utilities/Console
  3. find each of them below, right click it, pick "reveal in finder", then add that as an attachment to an email to me



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