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| I'm really sorry about this. You seem to be in a state where this data loss bug is about to occur. Before we let that happen, I need some info from you. You should already have an email ready to go with the Log file, send that to me. Then send ANOTHER new email with subject line: "Data loss log file".
| | #REDIRECT [[Restore]] |
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| Then do these steps:
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| # go to your User's "Home" folder, in the Music folder, then into the kJams folder, which is located here:<br> /Users/<you>/Music/kJams/... | |
| # right click on the "kJams Library" folder and pick "compress" (mac) or "Send To->Compressed (zipped) Folder" (windows)
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| # create yet another email, and send that zip file to me. you may now delete the zip file
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| # now go into the "kJams Library" folder and delete the file "Songs.ktd"
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| # run again, it SHOULD be back to normal
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| # if it's NOT back to normal, or if it's WORSE, [[Restore|try these steps]].
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| # Still not working?? [https://karaoke.kjams.com/contact/ MESSAGE ME RIGHT NOW] see the links on the left for how to message me (iMessages or Skype, sorry no texting)
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