Refund Policy - Revision history

Dave at 05:09, 15 August 2014

2014-08-15T05:09:28Z

← Older revision		Revision as of 05:09, 15 August 2014
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	It is basically saying "Like, hey man, don't buy it unless you've totally tried it and are creamy-smooth happy with it, that is why it is ShareWare."		It is basically saying "Like, hey man, don't buy it unless you've totally tried it and are creamy-smooth happy with it, that is why it is ShareWare."

	Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[~~Downloads#Limitations~~\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.		Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[Tryout_Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.

	Generally, I do not give refunds until you have allowed me to do everything in my power help you first, since:		Generally, I do not give refunds until you have allowed me to do everything in my power help you first, since:

Dave at 22:27, 13 August 2014

2014-08-13T22:27:38Z

Dave at 16:14, 24 June 2013

2013-06-24T16:14:32Z

← Older revision		Revision as of 16:14, 24 June 2013
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	Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.		Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.

			Generally, I do not give refunds until you have allowed me to help you, as it's not very fair to me since:
			# it's shareware and you can try before you buy
			# if you don't understand something, that doesn't mean it's broken, and a simple word from me may make you go "oh i see, now i understand"
			# it is simple courtesy to allow me the chance to make it right for you

	==Eligible for Refund==		==Eligible for Refund==
	There is a case in which i will refund your money: you must meet ALL the below criteria:		There is a case in which i will refund your money: you must meet ALL the below criteria:

Dave at 22:48, 14 May 2013

2013-05-14T22:48:57Z

← Older revision		Revision as of 22:48, 14 May 2013
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	When you purchased kJams, you were confronted with this message:		When you purchased kJams, you were confronted with this message:
	~~All sales are FINAL there are NO REFUNDS.~~ kJams is Shareware with no		kJams is Shareware with no time limit, that means is FREE to use for as
	time limit, that means is FREE to use for as long as you want. Please		long as you want. Please be sure that you really want it before purchasing.
	be sure that you really want it before purchasing.

	It is basically saying "Don't buy it unless you've tried it and are totally happy, that is why it is ShareWare."		It is basically saying "Don't buy it unless you've tried it and are totally happy, that is why it is ShareWare."
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	Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.		Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.
	==Eligible for Refund==		==Eligible for Refund==
	There is ~~ONE~~ case in which i will refund your money: you must meet ALL the below criteria:		There is a case in which i will refund your money: you must meet ALL the below criteria:
	# you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)		# you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)
	# you report said bug to me within 30 days of purchase		# you report said bug to me within 30 days of purchase
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	# you use it for a while then decide you don't want to use it any more		# you use it for a while then decide you don't want to use it any more
	# you don't like the way kJams does something (for example, slow searching)		# you don't like the way kJams does something (for example, slow searching)

			Having said all that, this is just a "policy", and I totally made it all up, so just call me and talk to me and i'm sure we can work something out.

Dave: /* Eligible for Refund */

2013-04-08T18:13:25Z

Eligible for Refund

← Older revision		Revision as of 18:13, 8 April 2013
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	There is ONE case in which i will refund your money: you must meet ALL the below criteria:		There is ONE case in which i will refund your money: you must meet ALL the below criteria:
	# you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)		# you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)
	# you report said bug to me		# you report said bug to me within 30 days of purchase
	# we do a screen-share session (so i can see your computer)		# we do a screen-share session (so i can see your computer)
	# you give me 5 business days to come up with a fix		# you give me 5 business days to come up with a fix
	If we have done all of the above and I wasn't able to fix it in time and give you a shiny new build of the app, then I'll refund your money. That is a personal guarantee.		If we have done all of the above and I wasn't able to fix it in time and give you a shiny new build of the app, then I'll refund your money. That is a personal guarantee.

	==Not eligible==		==Not eligible==
	kJams is shareware. You can try it out for as long as you want, it's free and there's no expiration. So there's no excuse really if you buy it and then want your money back. You're NOT really eligible for a refund if:		kJams is shareware. You can try it out for as long as you want, it's free and there's no expiration. So there's no excuse really if you buy it and then want your money back. You're NOT really eligible for a refund if:

Dave at 18:12, 8 April 2013

2013-04-08T18:12:59Z

← Older revision		Revision as of 18:12, 8 April 2013
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	Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.		Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.
			==Eligible for Refund==
	~~However, there~~ is ONE case in which i will refund your money: you must meet ALL the below criteria:		There is ONE case in which i will refund your money: you must meet ALL the below criteria:
	# you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)		# you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)
	# you report said bug to me		# you report said bug to me

Dave at 18:12, 8 April 2013

2013-04-08T18:12:31Z

← Older revision		Revision as of 18:12, 8 April 2013
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	It is basically saying "Don't buy it unless you've tried it and are totally happy, that is why it is ShareWare."		It is basically saying "Don't buy it unless you've tried it and are totally happy, that is why it is ShareWare."

	There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.		Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.

	However, there is ONE case in which i will refund your money: you must meet ALL the below criteria:		However, there is ONE case in which i will refund your money: you must meet ALL the below criteria:

Dave at 18:11, 8 April 2013

2013-04-08T18:11:40Z

← Older revision		Revision as of 18:11, 8 April 2013
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	It is basically saying "Don't buy it unless you've tried it and are totally happy, that is why it is ShareWare."		It is basically saying "Don't buy it unless you've tried it and are totally happy, that is why it is ShareWare."

			There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.

	However, there is ONE case in which i will refund your money: you must meet ALL the below criteria:		However, there is ONE case in which i will refund your money: you must meet ALL the below criteria:

Dave at 18:09, 8 April 2013

2013-04-08T18:09:31Z

← Older revision		Revision as of 18:09, 8 April 2013
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	~~My refund policy is simple: If~~ you~~'re not satisfied~~, ~~I guarantee I'll refund 100% of your purchase price~~, ~~but ONLY if you let me try~~ to ~~help~~ you ~~first!<br><br>~~		When you purchased kJams, you were confronted with this message:
	1. Don't buy it ~~until~~ you've tried it, that is why it is ShareWare.~~<br>~~		All sales are FINAL there are NO REFUNDS. kJams is Shareware with no
	~~2. This software~~ is ~~still~~ in ~~alpha stage. Don't buy it unless~~ you're ready to deal with helping me solve bugs. This is NOT "Release", not even "Beta" yet, but one stage BEFORE that. ([[Development_Stages\|click here for an explanation]]) That means there ARE bugs (ie: you ~~will likely experience "Asserts" and even crashes), and there ARE performance problems (noteably searching can be s-l-o-w), and not all features are even present! You~~ have ~~been warned.<br><br>When you purchase kJams you will be confronted with this message:<br>~~		time limit, that means is FREE to use for as long as you want. Please
	~~There are NO REFUNDS due~~ a bug~~, unless I don't fix~~ that bug ~~within 1 business week.~~		be sure that you really want it before purchasing.
	~~By buying kJams~~, ~~you agree~~ not ~~to be bummed out by bugs, crashes, loss of data,~~
	~~or any other problem~~ that ~~may arise due to using pre-release software. You~~		It is basically saying "Don't buy it unless you've tried it and are totally happy, that is why it is ShareWare."
	~~are paying for early access~~ to ~~possibly buggy software that is still in development.~~
	~~Also: telephone tech support is available ONLY on tues and thurs evening after 7pm~~		However, there is ONE case in which i will refund your money: you must meet ALL the below criteria:
	~~pacific time, and email tech support is available usually within 1 business hour.~~		# you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)
	~~3. You '''must'''~~ give me a ~~chance to make it right. After~~ we have ~~had some phone time or a screen sharing~~ and ~~chat session, if you are still not satisfied, or if~~ I ~~don~~'t fix ~~your bug within 1 business week~~, then I ~~will~~ refund your money~~, 100%~~.		# you report said bug to me
			# we do a screen-share session (so i can see your computer)
			# you give me 5 business days to come up with a fix
			If we have done all of the above and I wasn't able to fix it in time and give you a shiny new build of the app, then I'll refund your money. That is a personal guarantee.
	==Not eligible==		==Not eligible==
	kJams is shareware. You can try it out for as long as you want, it's free and there's no expiration. So there's no excuse really if you buy it and then want your money back. You're NOT really eligible for a refund if:		kJams is shareware. You can try it out for as long as you want, it's free and there's no expiration. So there's no excuse really if you buy it and then want your money back. You're NOT really eligible for a refund if:
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	# you don't give me a chance to make it work for you		# you don't give me a chance to make it work for you
	# you use it for a while then decide you don't want to use it any more		# you use it for a while then decide you don't want to use it any more
			# you don't like the way kJams does something (for example, slow searching)

Dave at 16:27, 31 August 2012

2012-08-31T16:27:55Z

← Older revision		Revision as of 16:27, 31 August 2012
Line 1:		Line 1:
	My refund policy is simple: If you're not satisfied, I guarantee I'll refund 100% of your purchase price, but ONLY if you let me try to help you first!<br><br>		My refund policy is simple: If you're not satisfied, I guarantee I'll refund 100% of your purchase price, but ONLY if you let me try to help you first!<br><br>
	1. Don't buy it until you've tried it, that is why it is ShareWare.<br>		1. Don't buy it until you've tried it, that is why it is ShareWare.<br>
	2. This software is ~~till~~ in ~~development~~. Don't buy it unless you're ready to deal with helping me solve bugs. This is NOT "Release", not "Beta"~~, not even "Alpha"~~, but one stage BEFORE that. ([[Development_Stages\|click here for an explanation]]) That means there ARE bugs (ie: you will likely experience "Asserts" and even crashes), and there ARE performance problems (noteably searching can be s-l-o-w), and not all features are even present! You have been warned.<br><br>When you purchase kJams you will be confronted with this message:<br>		2. This software is still in alpha stage. Don't buy it unless you're ready to deal with helping me solve bugs. This is NOT "Release", not even "Beta" yet, but one stage BEFORE that. ([[Development_Stages\|click here for an explanation]]) That means there ARE bugs (ie: you will likely experience "Asserts" and even crashes), and there ARE performance problems (noteably searching can be s-l-o-w), and not all features are even present! You have been warned.<br><br>When you purchase kJams you will be confronted with this message:<br>
	There are NO REFUNDS due a bug, unless I don't fix that bug within 1 business week.		There are NO REFUNDS due a bug, unless I don't fix that bug within 1 business week.
	By buying kJams, you agree not to be bummed out by bugs, crashes, loss of data,		By buying kJams, you agree not to be bummed out by bugs, crashes, loss of data,

← Older revision		Revision as of 22:27, 13 August 2014
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	~~When~~ you ~~purchased kJams~~, you ~~were confronted with~~ this ~~message~~:		kJams is free to try! So try it out before you buy! If you go to buy it, you'll see this:
	kJams is Shareware with no time limit, that means is FREE to use for as		kJams is Shareware with no time limit, that means is FREE to use for as
	long as you want. Please be sure that you really want it before purchasing.		long as you want. Please be sure that you really want it before purchasing.

	It is basically saying "~~Don~~'t buy it unless you've tried it and are ~~totally~~ happy, that is why it is ShareWare."		It is basically saying "Like, hey man, don't buy it unless you've totally tried it and are creamy-smooth happy with it, that is why it is ShareWare."

	Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.		Before you purchase, you can use kJams in Tryout mode for as long as you want. There are some minor [[Downloads#Limitations\|limitations to the Tryout version]], which should not get in the way of you discovering if you like kJams.

	Generally, I do not give refunds until you have allowed me to help you, ~~as it's not very fair to me~~ since:		Generally, I do not give refunds until you have allowed me to do everything in my power help you first, since:
	# it's shareware and you can try before you buy		# it's shareware and you can try everything before you buy
	# if you don't understand something, that doesn't mean it's broken, and a simple word from me may make you go "oh i see, now i understand"		# if you don't understand something, that doesn't mean it's broken, and a simple word from me may make you go "oh i see, now i understand"
	# it is simple courtesy to allow me the chance to make it right for you		# it is simple courtesy to allow me the chance to make it completely right for you

	==Eligible for Refund==		==Eligible for Refund==
	~~There is a case in which i~~ will refund your money: you ~~must~~ meet ~~ALL the below~~ criteria:		In general, I will refund your money if you're not happy, but I'd really like you to first meet these criteria:
	# you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)		# you have discovered a bug that is totally crimping your style (must be an actual bug, not something that is functioning as designed)
	# you report said bug to me within 30 days of purchase		# you report said bug to me within 30 days of purchase
	# we do a screen-share session (so i can see your computer)		# we do a screen-share session (so i can see your computer)
	# you give me 5 business days to come up with a fix		# you give me 5 business days to come up with a fix
	If we have done all of the above and I wasn't able to fix it in time and give you a shiny new build of the app, then I'll refund your money. That is a personal guarantee.		If we have done all of the above and I wasn't able to fix it in time and give you a shiny new build of the app, then I'll refund your money. That is a personal guarantee!

	==Not eligible==		==Not really eligible==
	kJams is ~~shareware.~~ You can try it out for as long as you want, it's free and there's no expiration~~. So there's no excuse really if you buy it and then want your money back~~. You're NOT really eligible for a refund if:		Keep in mind that kJams is free to try! You can try it out for as long as you want, it's completely free and there's no expiration. You're NOT really eligible for a refund if:
	# you discover it's not really what you want / need / expect / thought / wished for		# you discover it's not really what you want / need / expect / thought / wished for
	# you find a bug but don't report it, wait a week, and tell me i didn't fix it in time		# you find a bug but don't report it, wait a week, and tell me i didn't fix it in time