It Doesn't Work - Revision history

Dave at 19:01, 28 May 2021

2021-05-28T19:01:51Z

← Older revision		Revision as of 19:01, 28 May 2021
Line 10:		Line 10:

	* are you on Mac or Windows? What OS version number?		* are you on Mac or Windows? What OS version number?
	* Lite or Pro or 2?		* Lite or Pro or 2? 32bit or 64bit?
	* are you using the VERY LATEST version of kJams? (if not, get that FIRST)		* are you using the VERY LATEST version of kJams? (if not, get that FIRST)
	* what exactly doesn't work		* what exactly doesn't work

Dave at 01:26, 7 June 2020

2020-06-07T01:26:39Z

← Older revision		Revision as of 01:26, 7 June 2020
Line 1:		Line 1:
	Please take the following with a sense of humor, it is supposed to be funny:		Please take the following with a sense of humor, it is supposed to be funny:

	~~You would not believe the number of~~ times I get a message saying something ~~to the effect that~~ "it doesn't work, please help!". ~~Perhaps some perspective~~ would help ~~you understand why there is no way I can help with a statement like that~~.		It surprises me how many times I get a message from a user saying something like "it doesn't work, please help!". Believe me I would like to help, but without any further info, it's not possible.

	Suppose you go to a car mechanic and say "something is wrong the car, can you fix it?". ~~Do you think the~~ mechanic ~~has~~ enough information to diagnose the problem? ~~Really, how could the mechanic POSSIBLY help you, when you have not supplied any~~ information ~~that could~~ help narrow down the possibilities?		Suppose you go to a car mechanic and say "something is wrong with the car, can you fix it?". The mechanic at this point does not have enough information to diagnose the problem, right? He needs more information to help narrow down the possibilities!

	Now what if you said: "when i drive over 39 mph, the steering starts to vibrate and the car pulls to the right. ~~the~~ faster i go, the worse it gets". Saying something like that helps to the mechanic to diagnose the problem.		Now what if you said: "when i drive over 39 mph, the steering starts to vibrate and the car pulls to the right. The faster I go, the worse it gets!" Saying something like that helps the mechanic to diagnose the problem, and get to solving it! :D

	So if you ~~feel compelled~~ to ~~say~~ "it doesn't work", then at least assume i'm going to ask questions like:		So if you say to me "it doesn't work", then at least assume i'm going to ask questions like:

	* are you on Mac or Windows?		* are you on Mac or Windows? What OS version number?
	* Lite or Pro or 2?		* Lite or Pro or 2?
	* are you using the VERY LATEST version of kJams? if not, get that FIRST		* are you using the VERY LATEST version of kJams? (if not, get that FIRST)
	* what exactly doesn't work		* what exactly doesn't work
	* what did you try to do, and at what point did it fail		* what did you try to do, and at what point did it fail
	* give me a list of the exact steps you took		* give me a list of the exact steps you took
	* how much ram do you have, how many songs in your library		* how much ram do you have, how many songs in your library
	* what OS are you on, exactly?
	* did you get any assert fails? error messages? what are the exact words?		* did you get any assert fails? error messages? what are the exact words?
	* do you know the difference between a hang and a crash?		* do you know the difference between a hang and a crash?

Dave at 18:01, 28 June 2014

2014-06-28T18:01:23Z

← Older revision		Revision as of 18:01, 28 June 2014
Line 10:		Line 10:

	* are you on Mac or Windows?		* are you on Mac or Windows?
	* Lite or Pro?		* Lite or Pro or 2?
	* are you using the VERY LATEST version of kJams? if not, get that FIRST		* are you using the VERY LATEST version of kJams? if not, get that FIRST
	* what exactly doesn't work		* what exactly doesn't work
Line 17:		Line 17:
	* how much ram do you have, how many songs in your library		* how much ram do you have, how many songs in your library
	* what OS are you on, exactly?		* what OS are you on, exactly?
	* did you get any assert fails? error messages?		* did you get any assert fails? error messages? what are the exact words?
	* do you know the difference between a hang and a crash?		* do you know the difference between a hang and a crash?
	* did it hang?		* did it hang?

Dave at 04:21, 24 February 2013

2013-02-24T04:21:30Z

← Older revision		Revision as of 04:21, 24 February 2013
Line 25:		Line 25:
	Help me help you by anticipating that i will NEED as much information as you can supply in order to diagnose and fix the problem.		Help me help you by anticipating that i will NEED as much information as you can supply in order to diagnose and fix the problem.

	Also read this about "[Bugs/Repro\|repro steps]".		Also read this about "[[Bugs/Repro\|repro steps]]".

Dave at 04:20, 24 February 2013

2013-02-24T04:20:29Z

← Older revision		Revision as of 04:20, 24 February 2013
Line 25:		Line 25:
	Help me help you by anticipating that i will NEED as much information as you can supply in order to diagnose and fix the problem.		Help me help you by anticipating that i will NEED as much information as you can supply in order to diagnose and fix the problem.

	Also read this about "[[Bugs/Repro\|repro steps]".		Also read this about "[Bugs/Repro\|repro steps]".

Dave at 04:20, 24 February 2013

2013-02-24T04:20:16Z

← Older revision		Revision as of 04:20, 24 February 2013
Line 24:		Line 24:

	Help me help you by anticipating that i will NEED as much information as you can supply in order to diagnose and fix the problem.		Help me help you by anticipating that i will NEED as much information as you can supply in order to diagnose and fix the problem.

			Also read this about "[[Bugs/Repro\|repro steps]".

Dave at 22:04, 10 March 2012

2012-03-10T22:04:47Z

← Older revision		Revision as of 22:04, 10 March 2012
Line 3:		Line 3:
	You would not believe the number of times I get a message saying something to the effect that "it doesn't work, please help!". Perhaps some perspective would help you understand why there is no way I can help with a statement like that.		You would not believe the number of times I get a message saying something to the effect that "it doesn't work, please help!". Perhaps some perspective would help you understand why there is no way I can help with a statement like that.

	Suppose you go to a car mechanic and say "something is wrong the ~~steering~~, can you fix it?". Do you think the mechanic has enough information to diagnose the problem? Really, how could the mechanic POSSIBLY help you, when you have not supplied any information that could help narrow down the possibilities?		Suppose you go to a car mechanic and say "something is wrong the car, can you fix it?". Do you think the mechanic has enough information to diagnose the problem? Really, how could the mechanic POSSIBLY help you, when you have not supplied any information that could help narrow down the possibilities?

	Now what if you said: "when i drive over 39 mph, the steering starts to vibrate and the car pulls to the right. the faster i go, the worse it gets". Saying something like that helps to the mechanic to diagnose the problem.		Now what if you said: "when i drive over 39 mph, the steering starts to vibrate and the car pulls to the right. the faster i go, the worse it gets". Saying something like that helps to the mechanic to diagnose the problem.

Dave at 22:04, 10 March 2012

2012-03-10T22:04:17Z

← Older revision		Revision as of 22:04, 10 March 2012
Line 9:		Line 9:
	So if you feel compelled to say "it doesn't work", then at least assume i'm going to ask questions like:		So if you feel compelled to say "it doesn't work", then at least assume i'm going to ask questions like:

			* are you on Mac or Windows?
			* Lite or Pro?
	* are you using the VERY LATEST version of kJams? if not, get that FIRST		* are you using the VERY LATEST version of kJams? if not, get that FIRST
	* what exactly doesn't work		* what exactly doesn't work

Dave at 19:02, 1 July 2010

2010-07-01T19:02:42Z

← Older revision		Revision as of 19:02, 1 July 2010
Line 9:		Line 9:
	So if you feel compelled to say "it doesn't work", then at least assume i'm going to ask questions like:		So if you feel compelled to say "it doesn't work", then at least assume i'm going to ask questions like:

			* are you using the VERY LATEST version of kJams? if not, get that FIRST
	* what exactly doesn't work		* what exactly doesn't work
	* what did you try to do, and at what point did it fail		* what did you try to do, and at what point did it fail
	* give me a list of the exact steps you took		* give me a list of the exact steps you took
	* how much ram do you have, how many songs in your library		* how much ram do you have, how many songs in your library
			* what OS are you on, exactly?
	* did you get any assert fails? error messages?		* did you get any assert fails? error messages?
	* do you know the difference between a hang and a crash?		* do you know the difference between a hang and a crash?

Dave at 18:57, 1 July 2010

2010-07-01T18:57:44Z

← Older revision		Revision as of 18:57, 1 July 2010
Line 13:		Line 13:
	* give me a list of the exact steps you took		* give me a list of the exact steps you took
	* how much ram do you have, how many songs in your library		* how much ram do you have, how many songs in your library
	* did you get any assert fails?		* did you get any assert fails? error messages?
	* do you know the difference between a hang and a crash?		* do you know the difference between a hang and a crash?
	* did it hang?		* did it hang?